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What's Included In Our Hosting Plans?

Q. Is My Payment Secure?
Of Course - and we don’t ask you to take our word for it!  We only use trusted online payment portals for your payment - we will not process the payment through servers you know nothing about!  We ONLY use PayPal and NOCHEX, you may of course send a cheque if you are uncomfortable paying online.

Q. What are your terms of service?
For our comprehensive terms and conditions

Q. How long will it take for my hosting to be up and running?
Although your account will be up and running immediately it may take up to 24 hours for you to gain access to your Concept One control panel. Sometimes there are delays and we guarantee service within 72 hours. If this is not met we will upgrade your package to the next level free of charge. If you have purchased the top level package we will include a free domain registration.

You will be able to access your website before your domain is available. You will receive an email giving you details of how to do this within 24 hours of your purchase.

Q. Do you offer discounts for bulk orders of hosting accounts?
We do not have a separate set price for bulk orders, however if you are thinking of registering more than 10 domains or hosting packages please contact us for pricing. reserves the right to negotiate special prices for more loyal customers.

Q. Where are all the free scripts I was promised before I signed up? 
If you log onto your Concept One control panel, navigate to the right hand column and click on Advanced Scripts you will then be provided with a list of scripts for auto installation.Please remember that most of these scripts will use 1 Mysql Database per installation

Q. Are there any hidden fees?
There are NO hidden fees with All possible fees are listed on our hosting plans page, and the only ones that exist other than our regular hosting packages are also listed under our domains page.

Q. Can I pay by cheque?
Yes - We are one of the few hosting companies who allow for cheque payment, just purchase as normal, then select INVOICE as a form of payment. It is entirely YOUR responsibility to send us a cheque to the address shown on the invoice. Your account will not be set up until this has cleared. Sometimes this leads to a domain name being registered in the meantime therefor we recommend online payments.WE WILL NOT send out reminders for unpaid invoices.

Q. How do I access my Website Manager?
Your Website Manager is accessible via any of the following links:

The control panel runs on port 2083 so if you are behind a firewall or proxy server, you might have trouble accessing your control panel if that port is blocked. Unfortunately, there is no way around this and the only resolution is to talk to your Network Administration about opening up that port for you.

Q. Why can’t I publish my website with Microsoft FrontPage?
To use Microsoft FrontPage to publish your website, you must first install FrontPage Extensions on your hosting account.
Steps1. Login to your Website Manager and click “FrontPage Extensions” under [Site Management].

2. Click on the “Install Extensions” button to install FrontPage Extensions on your account.

3. To uninstall, just click “Uninstall Extensions”.

Q. Can you restore my website?
We can restore your website as it is backed up regularly - you may be missing small amounts of informationeg. You uploaded new pages on Monday and the site was backed up on Sunday, if you request the site be restored on the Tuesday you will not get Monday’s new files restored

You may use your support area to enquire about a restore - this usually costs £70 per request and restoration. It costs NOTHING to enquire about this.

Whichever hosting plan you choose, you will receive all these standard features at no additional charges:


Unlimited E-mails & FTPs
Share as many accounts with your friends & family


On-Demand Software Library
Free blogs, forums, e-carts, photo gallery & more


24x7x365 Live Technical Support
Human Live Chat, E-mail & Rapid-Response Helpdesk


Multi-Platform Application Support
ASP, ASP.NET, PHP, ROR, CGI, Perl, Python & MySQL


100 MBPS High-Speed Uplink Ports
Loads your website at lightning-fast speed always


Enhanced Virus and & Spam Defence
Hourly definition updates for maximum protection


cPanel™ Website Manager
User-friendly interface that lets you manage your website


Soholaunch™ Website Builder
For people of all experience levels to build great websites


Ready-Made Web Site Templates
Dozens of stunning web site templates ready to be used